Overview
In Singapore’s fast-growing education and training sector, timely communication with students is crucial. Whether it is about new course launches, class reminders, or certification updates, institutes need a reliable way to reach students instantly.
Emails often go unread, and SMS feels impersonal. WhatsApp, however, is where students are active every day, making it the perfect communication channel for institutes that value engagement and efficiency.
A professional training institute in Singapore discovered this advantage when it adopted SheetWA, a tool that connects Google Sheets with WhatsApp to send personalized messages in bulk, instantly and easily.
The Challenge
The institute conducted more than 40 short-term certification programs each year, enrolling around 1,200 students annually. The administrative team was responsible for sending updates related to:
Upcoming classes and schedules
Payment reminders for course fees
Attendance confirmations
Certificate collection notifications
Before using SheetWA, the institute relied on manual WhatsApp messages or emails, which led to multiple issues:
Delayed communication because staff took hours each day to message students
Low engagement, with email open rates below 25 percent
Human errors such as mistyped names or incorrect timings
Difficulty scaling as enrollment numbers grew
The management team needed a faster and more reliable way to send personalized WhatsApp messages without losing the personal touch.
The Solution: Using SheetWA for Education Communication
The institute implemented SheetWA to simplify all student communication directly from Google Sheets. It allowed the team to send hundreds of personalized WhatsApp messages in a few clicks while maintaining accuracy and consistency.
How their process changed:
1. Student Data Organized in Google Sheets
All student records were stored in one shared Google Sheet, including:
Student Name
WhatsApp Number
Course Name
Class Timing
Payment Status
This became the single source of truth for all communication.
2. Sending Personalized WhatsApp Messages
With SheetWA connected to the sheet, the admin team could send personalized WhatsApp messages such as:
“Hi Daniel, your Data Analytics course starts on Monday at 6 PM. Please complete your payment before Saturday to confirm your seat.”
Each message was automatically personalized using the student’s data, ensuring accuracy and saving hours of manual effort.
3. Template-Based Messaging
To save even more time, the team created reusable templates for common communications such as:
Class start reminders
Payment follow-ups
Attendance notifications
Course completion messages
Templates allowed them to send messages to multiple batches without rewriting them each time.
4. Batch-Wise Communication
Since multiple classes ran in parallel, SheetWA’s structure made it easy to filter students by course name or timing and send batch-specific updates instantly.
5. Simplified Tracking
The team could identify whether messages were successfully sent and which numbers were missing or inactive. This helped maintain clean, updated student records for future communication.
The Results
Within two months of using SheetWA, the institute saw measurable improvements in communication and student satisfaction.
Metric | Before SheetWA | After SheetWA |
|---|---|---|
Message Sending Time | 4 hours per day | 30 minutes per day |
Average Response Rate | 26% | 71% |
Payment Completion on Time | Less Then 17% | +40% |
Student Feedback Score | 2.6/5 | 4.7/5 |
The admin staff could now focus on student support instead of repetitive messaging. Students appreciated receiving professional, personalized updates directly on WhatsApp.
A coordinator shared,
“SheetWA made our communication effortless. Students receive updates instantly, and our team saves hours every week. It fits perfectly with our workflow.”
The Impact
SheetWA transformed how the institute managed student communication.
Instant communication with personalized WhatsApp messages
Increased engagement and response rates
Time savings of over three hours daily
Consistent and accurate updates to all students
The institute also saw an improvement in its reputation. Students viewed the organization as more responsive and professional, which strengthened retention and referrals.
Why SheetWA Worked for the Education Sector
The success of this Singapore-based institute shows why SheetWA is ideal for training and education businesses.
Works directly with Google Sheets without technical setup
Requires no API costs or coding knowledge
Delivers quick implementation and immediate results
Maintains a balance between personalization and scale
By combining simplicity and speed, SheetWA helped the institute reach students effectively while keeping communication personal.
Key Learnings for Education Providers
WhatsApp is the most effective channel to reach students quickly.
Personalized communication drives higher engagement than generic emails.
Familiar tools like Google Sheets simplify automation without complex systems.
Timely reminders prevent missed payments and absenteeism.
Education is not just about delivering lessons but maintaining strong communication and engagement. SheetWA helped this Singapore-based institute achieve both.
The Takeaway
Education and training institutes thrive on engagement and clarity. With SheetWA, teams can communicate faster, stay organized, and personalize every message effortlessly.
From payment reminders to course updates, SheetWA helps institutes turn communication into stronger connections, keeping students informed, engaged, and satisfied.
